Testimonials | Delaware Express

Testimonials

Testimonials

Read what our customers have to say about our service.
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I am writing to acknowledge the excellent service we received from your company on our recent Music Dept trip to Disney. On May 17th – 22nd, our department brought 106 people to Disney for performances and workshops. Your drivers were very professional, polite, well-mannered, and made the trip a safe and excellent experience. I also appreciated the kind words all had to say about my students and the condition in which we kept the bus. All the drivers should be commended, but I would like to take the time to make an extra mention of two in particular. Mike McLain and Barbara Todd were our drivers for the largest part of the trip and they were the best drivers with whom I have ever had the pleasure of working. I cannot in any reasonable way express how professional and exceptional their services was to our group. In 16 years of running band an chorus trips, I have only slept once because I felt so comfortable with the safety and professionalism of the driver and that was a few years ago with Mr. McLain driving your company’s bus. This year I was on a bus with him again and slept comfortably for the second time ever because of my confidence in his abilities. Ms. Todd was also very exceptional in her performance as was expressed by my co-director. I request you put letters of recommendation in the permanent files of Mike McLain and Barbara Todd for representing your company with excellence. I look forward to utilizing your company’s services again.

Christopher M Kastner, Director of Banks, North Arlington High School

Comment: We recently went on a day trip to NYC. Our driver was Fred Barr. He was the best driver on any trip I have ever taken. I was a driver instructor for many years. It was second nature for me to evaluate his driving in highway and city traffic, and I give him a 100% A+ for his abilities. We all trusted him to make the right decisions on the road. He should be commended for his ability as well as his thoughfulness to all the passengers. From now on we will request him as our driver for any transportation needs.

Fred Barr,

I would like to write a testimonial for our driver Paul after ANOTHER GREAT TRIP. I noticed that several testimonials list the full name of the driver. Could you please ask Paul if he would like me to list his last name, and IF HE DOES, could you include it in your reply? I admit I am remiss. Either I never knew his full name or have let it slip out of my memory. The trip I’m speaking about was the 4 days to and from Cincinnati, OH for the members of the Chesapeake Silver Cornet Brass Band (and for some members of the Atlantic Brass Band). We think of Paul as a member of the band. Of course we hope he will be our driver July 5th, 8th and 24th!! Thank you for your attention to this request.

Diane Nafis, Chespeake Silver Cornet Brass Band

I am writing you concerning one of your drivers, Don Sapp. Mr. Sapp drove a University of Delaware bus on Saturday, December 19, 2009, to New York to the Metropolitan Opera. My husband and I were among the passengers. The driving conditions going up were bad but coming back they were nearly impossible. Mr. Sapp handled the bus with admirable control and efficiency. All around us cars were skidding and going into ravines as were tow-trucks. Mr. Sapp stopped whenever possible to clear the windshield wipers from ice. He was ever pleasant and composed and very helpful answering any questions. He never sped or took chances and he was always courteous to other drivers. He did himself as well as his company proud. Please give him our thanks. You must be very proud of him. I am sending a copy of this letter to Lori Mayhew at the University of Delaware and asking her to engage Mr. Sapp whenever possible to drive University bus trips and to mention Mr. Sapp’s ability to her colleagues.

Mrs. Richard B. Murray,
DELAWARE EXPRESS 2825 Ogletown Road Newark DE 19713 1-302-454-7800