FAQs

Q?

HOW DO I MAKE A RESERVATION ONLINE?

A.

Use our website, just Click here

Q?

I HAVE AN APPOINTMENT TO SEE ONE OF YOUR VEHICLES / I’D LIKE TO DROP OFF A PAYMENT FOR A TRIP. WHERE ARE YOU LOCATED?

A.

We are here! Our address is 2825 Ogletown Rd, Newark DE 19713.

Q?

WHERE DO YOUR BUSES LEAVE FROM FOR YOUR DAY TRIPS AND TOURS?

A.

We depart from the Delaware Express Headquarters at 2825 Ogletown Road, in Newark, DE. Map It Here!

Q?

BUS CHARTER CANCELLATIONS

A.

Deposit & cancellation policy: A $400 deposit per vehicle per day is required to confirm your reservation. The balance is due 2 weeks prior to departure. Cancellation notice > 45 days prior to departure date is required for full deposit refund. Cancellation < 45 days > 7 days will be accessed a $200 cancellation fee per bus per day. Cancellations < 7 days will be assessed full fare. PLEASE NOTE: OUR 45 DAY CANCELLATION POLICY WILL REMAIN IN FORCE REGARDLESS OF ANY CONDITIONS CAUSED BY ACTS OF GOD, WAR OR TERRORISM.

Q?

DO YOU HAVE A WHEEL CHAIR ACCESSIBLE VEHICLE..?

A.

Yes. Please reserve 24 hours or more in advance.

Q?

DO I HAVE TO PAY FULL PRICE FOR MY CHILD..?

A.

All little Delaware Expressers age 11 and under ride for free
(1 per paying adult)!

Q?

WHAT ARE THE LUGGAGE RESTRICTIONS..?

A.

Each passenger is allowed 3 pieces of luggage…
Excessive amounts of baggage or larger sized pieces are subject to a $5 baggage handling charge per item; these include, but are not limited to, golf bags, surfboards, skis, snowboards, steamer trunks and the like.

Q?

HOW DO I MAKE CHANGES TO MY RESERVATION AFTER BOOKING IT..?

A.

To make changes to a reservation booked over the phone or through our website, give a call to our customer service department at 800-648-5466 (option 1) as soon as possible. Online reservations can be viewed or canceled (but not modified) through our website. To make a change you need to either give us a call or cancel your current reservation and make a new one. Also, please note: any reservation made over the phone CANNOT be reviewed online. Please have your confirmation number ready for reference.

Q?

HOW DO I GET A DELAWARE EXPRESS SHUTTLE ONCE ARRIVING AT PHILADELPHIA INTERNATIONAL AIRPORT..?

A.

For Shared Ride Service arrivals, prior to retrieving your luggage, follow the signs for ground transportation. Once you are there, retrieve a 2-digit ticket number from the airport attendant and dial 24 from the telephones to reach Delaware Express’ arrival call center.

Q?

HOW DO I GET A DELAWARE EXPRESS SHUTTLE ONCE ARRIVING AT BWI, LAGUARDIA, JFK, NEWARK INT., REAGAN OR DULLES?

A.

For Shared Ride Service arrivals, retrieve your luggage, proceed to the baggage claim pay phones, and call us toll-free at 1-800-648-5466, and choose option 1.

Q?

DO I HAVE TO MAKE A RESERVATION..?

A.

All transportation TO or FROM a port (Airport, Train Station or Cruise Terminal) requires a reservation. We can accept passengers without a reservation, but an additional surcharge applies.

Q?

IS THERE A FEE FOR CANCELING A RESERVATION..?

A.

Any airport shuttle or private car reservations to or from PHL cancelled with less than 4 hours notice will be charged (or invoiced if set up as a corporate Direct Bill) the full fare, less gratuity. For outlying airports such as LGA, EWR, JFK, BWI, etc., this window is up to 6 hours.

Q?

DO YOU OFFER ANY DISCOUNTS..?

A.

Our online discounts vary by season. Feel free to call for more details.

Q?

WHAT ARE FREQUENT RIDER POINTS?

A.

Delaware Express Frequent Rider points are a great way to stretch your dollar or treat yourself to an upgrade, just because you deserve it. Every dollar that you spend, earns you a point. After 400 points have been acquired, you may start using your points towards a free ride, an upgrade to a private ride, or even a limousine, based upon your available points. This is one of the ways that we can say “Thank you for your patronage!”
To find out more about how to make sure your points are being counted, how to use them and how many points you have, please call Customer Service at 1-800-648-5466, or email at CustomerService@DelExpress.com.

Q?

DO YOU OFFER OTHER TRANSPORTATION BESIDES GOING TO AND FROM PHILADELPHIA INTERNATIONAL AND BALTIMORE-WASHINGTON INTERNATIONAL AIRPORTS?

A.

Delaware Express is a full service transportation provider. We maintain a wide array of vehicles and pricing plans to meet any need. We offer transportation to Newark, NJ, Dulles, LaGuardia and JFK airports, as well as charter service utilizing state of the art limousines, minibuses, and full-size motorcoaches.

Q?

CAN I PAY THE DRIVER WHEN I AM PICKED UP..?

A.

While a credit card is required for over-the-phone or online booking, we DO accept cash, and most major credit cards (Mastercard, Visa, Discover, American Express and Diners Club).

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